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Support center
How to get help — before you are a customer, during your launch, and any time a question deserves a named answer.
Three doors, all attended
Evaluating Propelon
The fastest route is a working session on your own context.
Customer support
Customers reach support at support@propelon.ai; we reply within one business day, and launch-critical issues are escalated to a named owner. Your account owner is at success@propelon.ai.
Security & legal
Security reviews and vulnerability reports go through the Security portal; agreements and policies live in the Legal overview.
Frequently asked
Is Propelon another dashboard on top of our tools?
No. Propelon is the system of record above the tools you already run: it reads what actually happened from delivery, collaboration, and financial systems, and holds every initiative to the same question — did the investment pay?
Why are the five value states never added together?
Opportunity, modeled, committed, realized, and verified answer different questions with different evidence. One blended figure is exactly the number nobody can stand behind, so the platform refuses to produce it.
Do agents make decisions?
No. Agents gather, draft, reconcile, and measure between decisions; every consequential decision is a human attestation, on the record, with a name on it.
Is the dashboard on this site real customer data?
No — it runs on representative data for “Good Health, Corp.”, a fictional organization. Real customer instances are never shown.
Where are release notes?
Customers receive release notes inside the platform each release; a quarterly summary is available from your account owner at success@propelon.ai on request.
How fast is the first 90 days?
An executive demo is forty-five minutes, a scope workshop is half a day, and the first 90 days run on the calendar you saw on the How it works page.